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Here are some questions (and their answers) that our support desk agents often asked. If there is something that you would like to know that you don’t see below, please give us a call or email and we would be happy to get an answer to you with a smile.
How soon will my lampshade ship (and what type of shipping do you use)?
At JackOfAllShades.com, getting you your lampshade with no defects and in the shortest time possible is our priority. We do not carry any inventory, so each shade we produce is hand made to your specifications. No major manufacturer of lampshades in the industry makes customized lampshades any quicker than JackOfAllShades.com. PRODUCTION LEAD TIME does not include SHIPPING TIME. During the process of creating your order, please select the Production Lead Time that best suits your needs. We do have expedited production fees if those are required for your project - these fees are for production and do not include expedited shipping.
Shipping times, however, may vary depending on your distance from our manufacturing facility. All lamp shades are shipped with FedEx Standard Ground service, resulting in *freight shipping times* of between 1 and 4 business days.
I do not see the fabric that I would like to use. What now?
We offer hundreds of swatches of materials, but inevitably there will be a special fabric that a customer wants to use. Sometimes it is to match a specific drape or furniture. Sometimes it is a relative’s heirloom or a historical piece of fabric. JackOfAllShades.com specialized in creating customer lampshades with your own material/fabric. It’s easy, just follow these steps:
Step 1: Please call us before placing your order so that we can inform you of how much material you will need to send us based on your desired shade shape and dimensions.
Step 2: Select the shade shape that you want at the top of the hardback order page and begin building your custom shade.
Step 3: When you get to the "Material" list box while building your lampshade, select the option for "Customer's Own Material (COM)".
Step 4: When you receive your order confirmation please send your fabric to: Jack of All Shades 521 Baltimore Ave, Albertville, AL 35950
Step 5: Please include YOUR contact information with your fabric shipment.
What is the best way to clean/care for my lampshade?
When your clothes get dirty, you can throw them into the washer and dryer. Unfortunately, you can't do this with your lampshade. If your lampshade is dusty or gets dirty or a gets a mark on it somehow - DO NOT USE WATER or even a damp rag! This will only serve to smear or smudge the dust or dirt. This includes any type of cleaning spray - the wetness in the spray will have the same effect to smear or smudge the area. We recommend using a LINT ROLLER for any dust and/or specs of lint. We recommend a MR. CLEAN MAGIC ERASER SPONGE to remove tougher marks. Use light and short strokes with the sponge. In our experience here at the factory, repeated light strokes work better than fewer heavy strokes.
What forms of payment do you accept?
We are an American company serving America. We will make arrangement to take any form or type of payment that you are able to give us. But this is also the Internet. So that means that Visa/MasterCard/AmericanExpress/Discover/PayPal are normally how folks buy lamps from us.
There is something about my special order that I do not see in the options. What now?
Give us a call. Sometimes the worst part of the Internet is that we simply cannot provide all possible combinations and options for everyone that has a need. We try, though! Give us a call or email and tell us what you need, we will get it done.
The custom order form is confusing, do I have to use the internet? Can’t I just talk to someone?
Of course! The Internet certainly is not for everyone. Give us a call or print out our handy order form, fill it out, and fax or mail it to us whenever is convenient for you.
Can I ship to a PO Box or do I need an address?
Unfortunately, we must have an full street address to ship to. POBoxes are not allowed.
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